For Serviceable Area (i.e. West Bengal)

System / Process:

Customer can initiate return request from their login.

Initiating and Checking Return from Customer’s login:

Dashboard   >>   Welcome User link >>   Request Return

Conditions & Guidelines:

• 4% of the product purchased in respect to an order can only be returned.
• The return of the expired product to be initiated within 15 days of expiry of the product.
• The return of temperature controlled products (i.e. Insulin, Injection, temperature controlled eye drops, chocolates, etc.) will not be accepted by Retailer Shakti, except at the time of delivery received as damaged.
• The return of products should be in good condition otherwise it will not be accepted as return to Retailer Shakti.
• Any amount which need to be adjusted due to a return of product will be adjusted with the customer’s next order.

Products that cannot be returned (Except at the time of delivery received as damaged):

• Any Unsealed/Damaged/Opened/Used Products
• Undergarments as this category is excluded from our general return policy due to hygiene reasons.
• Refunds & Exchanges are not accepted except in case the packet is not open & it is in original packaging condition

NOTE:

If you have received a damaged product, please initiate a return on our website/app within 3 days from the time of our delivery. We will pick the damaged product from you at no extra cost at the time of delivery of the next order.

Products delivered in Non-Serviceable Area will be on non-returnable basis. The Seller will not accept the return.