RetailerShakti Refund, Cancellation, and Return Policy

Recommendation for Sale Return Policy:

1. Damaged /Wrong/ Wrong Batch/Short Products
   • Products delivered in good condition are not eligible for return. However, if products are delivered in a damaged condition, they may be returned within 3 days from the date of delivery.
   • Customers are requested to initiate the Support Center immediately, and strictly within the maximum period of 3 days. These returns do not count toward the 2% return limit.
   • 3.To initiate a return, please navigate: Dashboard>>Order History>>Raise Support Center(Web)/Support(App)

    

2. Expired Products
   • Expired products that are already in damaged condition are not eligible for return.
   • Expired products belonging to the non-returnable category cannot be returned. Non-returnable products are clearly specified on the website/app. Customers are advised to carefully check before placing an order.
   • Expired products under the returnable category can be returned within 1 month from the date of expiry, subject to the following condition:
     • The total returns from exactly one year before today up to the current time (including all returns in the current month) must not exceed 2% of the total purchases made during the same period
     • Non-Returnable Products:
       • Temperature-controlled products (e.g., insulin)
       • Injections
     • Illustration: If a customer places a return request on 15th Sept 2025 3:20 PM, the system will check purchases made during 15th Sept 2024 - 15th Sept 2025 3:20 PM along with returns closed during the same period.
       • Suppose purchases during this period = ₹1,00,000
       • 2% return limit = ₹2,000
       • If ₹1,800 has already been returned, only ₹200 remains eligible for return.

    

3. Refund Policy
   • COD/Online Orders: Refund amounts will be credited to the Retailer's wallet within 30 days from the date of receipt and inspection of the returned products.
   • On Credit Orders: The refund amounts will be duly adjusted against their respective ledger dues.
   • Wallet balances can be used for future purchases on our platform.
   • UPI Credit Card Surcharge Payments made using a Credit Card linked to UPI may attract a surcharge levied by the customer's card-issuing bank on behalf of the National Payments Corporation of India (NPCI). This surcharge is collected by the issuing bank and is separate from, and in addition to, the order value. This surcharge is non-refundable under all circumstances, including but not limited to order cancellation (by customer or seller), return, exchange, or RTO (Return to Origin). Only the base order value (excluding the surcharge) will be refunded, where applicable, in accordance with our Refund & Cancellation Policy.

    

4. Refund against Cancellation and Edited Orders
   • Online Payments: For cancelled or failed and edited orders, refunds will be processed to the original mode of payment (Credit/Debit Card, Net Banking, or Third-Party Wallet).
   • Refund Delays: Refund timelines depend on the respective bank/payment gateway and may vary. These delays are beyond our control.

      

     • For refund-related queries, please contact our Grievance Officer:
       
       Mr. Sourav Saha
       📧 care@retailershakti.com
       📞 +91 62920 02002

    

5. Cancellation Policy
   • Orders can be cancelled before they are processed, i.e., while the status is “In Process” or “Order Placed”.
     • Simply click on the “Cancel” button to initiate cancellation.
   • For assistance, please contact us:
     • +91 62920 02002 (Monday - Saturday, 10 AM - 6 PM)
     • care@retailershakti.com