RetailerShakti Refund, Cancellation, and Return Policy

Recommendation for Sale Return Policy:

1. Damaged /Wrong/ Wrong Batch/Short Products
   • Products delivered in good condition are not eligible for return. However, if products are delivered in a damaged condition, they may be returned within 3 days from the date of delivery.
   • Customers are requested to initiate the service request immediately, and strictly within the maximum period of 3 days. These returns do not count toward the 2% return limit.
   • 3.To initiate a return, please navigate: Dashboard>>Order History>>Raise Service Request(Web)/Support(App)

    

2. Expired Products
   • Expired products that are already in damaged condition are not eligible for return.
   • Expired products belonging to the non-returnable category cannot be returned. Non-returnable products are clearly specified on the website/app. Customers are advised to carefully check before placing an order.
   • Expired products under the returnable category can be returned within 1 month from the date of expiry, subject to the following condition:
     • The total returns from exactly one year before today up to the current time (including all returns in the current month) must not exceed 2% of the total purchases made during the same period
     • Non-Returnable Products:
       • Temperature-controlled products (e.g., insulin)
       • Injections
     • Illustration: If a customer places a return request on 15th Sept 2025 3:20 PM, the system will check purchases made during 15th Sept 2024 - 15th Sept 2025 3:20 PM along with returns closed during the same period.
       • Suppose purchases during this period = ₹1,00,000
       • 2% return limit = ₹2,000
       • If ₹1,800 has already been returned, only ₹200 remains eligible for return.

    

3. Refund Policy
   • COD/Online Orders: Refund amounts will be credited to the Retailer's wallet within 30 days from the date of receipt and inspection of the returned products.
   • On Credit Orders: The refund amounts will be duly adjusted against their respective ledger dues.
   • Wallet balances can be used for future purchases on our platform.

    

4. Refund against Cancellation and Edited Orders
   • Online Payments: For cancelled or failed and edited orders, refunds will be processed to the original mode of payment (Credit/Debit Card, Net Banking, or Third-Party Wallet).
   • Refund Delays: Refund timelines depend on the respective bank/payment gateway and may vary. These delays are beyond our control.

      

     • For refund-related queries, please contact our Grievance Officer:
       
       Mr. Sourav Saha
       📧 care@retailershakti.com
       📞 +91 62920 02002

    

5. Cancellation Policy
   • Orders can be cancelled before they are processed, i.e., while the status is “In Process” or “Order Placed”.
     • Simply click on the “Cancel” button to initiate cancellation.
   • For assistance, please contact us:
     • +91 62920 02002 (Monday - Saturday, 10 AM - 6 PM)
     • care@retailershakti.com